Communication is the key to a good house cleaning service. If you make sure you communicate your issues with your house cleaning service, it can make all the difference in the world. It is tough for the office to know all that their staff are doing (or not doing!). So if something has been overlooked in your clean or other issues arise, letting the office know immediately can assist them to ensure the issues are addressed in a timely and appropriate manner.
It is important for your cleaning service to communicate effectively with you also. Staff issues often arise, be it sickness, family issues or turn over – if your regular cleaner cannot attend and another cleaner is assigned to your home, we will always endeavour to inform you. If we are unable to complete your service, we will contact you to discuss what options are available and come to an arrangement to suit both parties, be it either cancelling or postponing your service.
Other information that is critical you communicate to your cleaning service is notice of cancellation – it hurts everyone when you do not notify the office at least 24 hours in advance and cancel at the last minute. Staff are scheduled to a certain number of cleans each day and they rely on completing their schedule for their income.
Communication is critical. It will help you get your home clean the way you want it cleaned and that is the important thing!
